Key Client Challenges
Air Maestro is a pivotal tool for Westpac Rescue Helicopters to manage core safety and operational data across the organisation. For over 14 years, Air Maestro has been used to maintain flight records, training assessments, monitor company recency items and deliver a comprehensive audit and safety reporting program.
Prior to introducing Air Maestro, the Westpac Rescue Helicopters team used numerous disparate tools including Excel spreadsheets and hard copy documentation. Having core operational and safety data managed by various systems, meant that finding and updating records became difficult, especially with staff turnover. Often these records would be lost when IT accounts were disabled and auditing of key information posed challenges.
Yvette Ashlin, Safety Officer at Westpac Rescue Helicopters, reveals, “The team were looking to utilise a paperless, up-to-date electronic method whereby staff can enter records and it remains accessible to all for viewing and tracking. We realised Air Maestro would allow us to easily provide assurance and evidence during audit activities, along with the supporting documentation for our Integrated Management System”.